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FAQ'S

How long does it take for my order to ship?

Orders are shipped within 3 - 5 business days. Depending on your location, the delivery time can take anywhere from 3 to 10 days from the date ordered. 

How is Jewel Within different?

Jewel Within endeavors to operate with integrity, efficiency, and transparency with our customers in providing a pleasant experience with our natural and eco-friendly products.

Is the jewelry different between your collections?

Our spa collection jewelry tends to be minimalistic; great for office wear but dressy enough for special occasions as well. However, our romance collection has more bling. Great for those special nights out with that special person! And the Exotic Fruit Collection has a variety of trendy pieces.

Do I know what type of jewelry I am going to get?

Aside from the general styles of jewelry that is specifically for that collection, you won’t know exactly what you are going to get until you’ve used the bath bomb or burned the candle. This is part of the fun and excitement that Jewel Within wants their customers to experience.

Do your gift cards expire?

Presently, the gift cards do not expire.

Are your wicks lead free?

Yes, the candlewicks are indeed cotton braided without any lead in them—as part of Jewel Within’s high standards of delivering natural and wholesome products.

Why does your website say that your candle is 9oz / 250 g but when I received my candle, it says 7oz on the label?

The website is correct. To explain, there was a typographic error in our initial launch.  This will be corrected in the next printing. 

Do all the bath bombs colour the bath water?

No not all.  The vanilla jasmine bath bomb is one example that doesn’t.  However, the bath water color reflects the composition of the other bath bombs such as the Berrylicious and Pure Lavender.

My vanilla bath bomb has darkened. Is it ok to use?

‘Natural’ vanilla—naturally—darkens as it matures. Be assured, your bath bomb is perfectly safe to use. Enjoy and send us your opinion!

My product was damaged due to shipping, what should I do? 

Please email us at customerservice@jewelwithin.com and we will be happy to assist you!